We are committed to the health and safety of our clients, patients, and employees and continue to follow enhanced sanitary procedures to keep our community as safe as possible. Accordingly, our visits are longer, and it may be harder to schedule an appointment due to the fewer number of slots available.
Our protocol includes the following:
Employees will be required to stay home if they suspect they have been exposed to coronavirus or are symptomatic (dry cough, fever, shortness of breath). Likewise, we ask our clients to reschedule appointments if they suspect they have been exposed to coronavirus or have associated symptoms.
As of June 1st, we are scheduling surgeries, wellness exams, vaccines, blood tests and other routine care. However, please refrain from visiting us if you are considered at higher risk of contracting the virus; instead, we urge you to ask a family member or friend to bring pets to their appointments.
In June, we began offering telemedicine consultations on a limited basis if appointments are not readily available. When you call our office to request an appointment, the staff may instead offer a consultation with our associate Dr. Lauren Jones if appropriate.
In order to limit possible exposure to asymptomatic COVID-19 carriers, please call us upon arrival and wait in your vehicle until one of our staff members comes to escort your pet into the hospital. When the appointment is over, a staff member will bring the invoice to your automobile and accept your method of payment. We will then return both your pet and receipt to your car.
If you need to come to the office to pick up medication or food, please call from the parking lot so we can process your invoice and bring the receipt and item(s) to your car.
All high-touch surfaces and areas such as doorknobs, reception counter, payment terminal, exam rooms, and bathrooms will be cleaned using a bleach solution or wipe between patients.
We thank our loyal clients for your understanding and patience during this time of heightened risk. We hope you and your pets weather this pandemic well and look forward to being able to see you face to face when it is safe to do so.